COACH LEVEL TRAINING

Module 6: Navigating Conflict

Introduction

Conflict is inevitable when people work together toward a common goal. As a leader of leaders, you will regularly face situations requiring conflict resolution - both conflicts you experience personally and conflicts between those you lead. Learning to navigate conflict in a way that honors God and preserves relationships is essential for effective leadership. In this module we will focus on deepening your patience and developing your competency of navigating conflict.

Deepen Your Character: Patience

Leaders must be gentle when navigating conflict and bear with others' shortcomings

Patience in conflict means remaining calm under pressure, giving others time to process and grow, and choosing grace over harshness. Patient leaders seek understanding before seeking to be understood, and they work toward resolution rather than simply winning arguments.

Think of a time when someone showed great patience with you during a difficult situation. How did their patience impact the outcome?In what types of conflict situations do you find it most difficult to remain patient?How does impatience typically show up in your response to conflict? What are the warning signs?What would those you lead say about your level of patience during disagreements?

Develop Your Competency: Navigating Conflict

Pre-Assessment

Grade yourself on each of these proficiencies A, B, C, D or E. (A+ = model for others, E = no mastery).

Proficiency	Pre-Assessment
I address conflict directly rather than avoiding it.
I listen carefully to understand all perspectives.
I remain calm and composed during disagreements.
I seek win-win solutions that honor all parties.
I help others resolve conflicts between them.

How do you typically respond when conflict arises? Do you avoid, attack, or engage constructively?Describe a recent conflict you navigated successfully. What made it successful?What are your biggest challenges when it comes to conflict resolution?

The P.E.A.C.E. Conflict Resolution Process

Biblical Approach to Conflict Resolution

Prepare: Pray, check your motives, and plan your approach

Engage: Address the issue directly with the person involved

Affirm: Acknowledge what you appreciate about the person

Clarify: Seek to understand their perspective before sharing yours

Establish: Work together toward a solution and follow-up plan

Which step of the P.E.A.C.E. process do you typically skip or rush through?How might this framework change your approach to a current conflict situation?

Common Leadership Conflicts

Scenario 1: Team Member Consistently Underperforming

One of your leaders consistently fails to meet expectations and seems disengaged. Other team members are frustrated and starting to complain.

How would you apply the P.E.A.C.E. process to this situation?

Scenario 2: Two Leaders in Disagreement

Two of your key leaders have opposing views on an important ministry decision and the tension is affecting the whole team.

What steps would you take to help them resolve this conflict?

Put It Into Practice

Complete the following assignments to help you practice navigating conflict.

1. Current Conflict Assessment: Identify any unresolved conflicts in your leadership context.

Conflict 1 - Brief description and current status:How will you apply the P.E.A.C.E. process to address this?What timeline will you set for resolution?

2. Patience Development: Identify specific strategies to grow in patience during conflicts.

What triggers impatience for you in conflict situations?What practices will you implement to remain patient (prayer, pausing, etc.)?How will you know if you're making progress in this area?

Reflect on Your Learning

What is the most important insight you gained about conflict resolution?How will you model healthy conflict resolution for those you lead?

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